Complaint Process
To File A Complaint About Services
If you have a concern or complaint about services we provide, please call or write us.
GCRPC prohibits discrimination based on disability and will comply with the Americans with Disabilities Act (ADA). We also prohibit discrimination based on race, color, or national origin.
What to Expect from GCRPC's Complaint Process
GCRPC strives to address all complaints promptly, usually within 72 hours. The complaint will be documented, investigated and a follow up phone call or written communication outlining our findings will be conducted.
If the Complaint is not resolved you may request in writing a formal hearing in which you can present your complaint. Your request must be in writing and presented within fifteen (15) days from our follow up call or written communication addressing your initial complaint. The hearing will be conducted within 30 days following written receipt of your request for a hearing.
The decision of GCRPC Executive staff shall be final and shall be communicated in writing to the complainant within five days from the conclusion of the hearing.
All complaints will be handled in a confidential and professional manner.
If you have a concern or complaint about services we provide, please call or write us.
GCRPC prohibits discrimination based on disability and will comply with the Americans with Disabilities Act (ADA). We also prohibit discrimination based on race, color, or national origin.
What to Expect from GCRPC's Complaint Process
GCRPC strives to address all complaints promptly, usually within 72 hours. The complaint will be documented, investigated and a follow up phone call or written communication outlining our findings will be conducted.
If the Complaint is not resolved you may request in writing a formal hearing in which you can present your complaint. Your request must be in writing and presented within fifteen (15) days from our follow up call or written communication addressing your initial complaint. The hearing will be conducted within 30 days following written receipt of your request for a hearing.
The decision of GCRPC Executive staff shall be final and shall be communicated in writing to the complainant within five days from the conclusion of the hearing.
All complaints will be handled in a confidential and professional manner.
Contact Information
Phone: 361-578-8775
Fax: 361-580-3206
Victoria Transit - Operations
1908 N. Laurent, Suite 115
Victoria, Texas 77901
Victoria Transit - Administrative Offices
1908 N. Laurent, Suite 600
Victoria, Texas 77901
Lisa Cortinas, Director
Phone: 361-578-1587, ext 207
Fax: 361-578-8865
lisac@gcrpc.org
Fax: 361-580-3206
Victoria Transit - Operations
1908 N. Laurent, Suite 115
Victoria, Texas 77901
Victoria Transit - Administrative Offices
1908 N. Laurent, Suite 600
Victoria, Texas 77901
Lisa Cortinas, Director
Phone: 361-578-1587, ext 207
Fax: 361-578-8865
lisac@gcrpc.org