Golden Crescent Regional Planning Commission
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Complaint Process

To File A Complaint About Services

If you have a concern or complaint about services we provide, please call or write us.
  • Victoria Transit Complaint Form
  • Title VI Complaint Form
  • Title VI Complaint Form (Spanish)

GCRPC prohibits discrimination based on disability and will comply with the Americans with Disabilities Act (ADA). We also prohibit discrimination based on race, color, or national origin.

What to Expect from GCRPC's Complaint Process

GCRPC strives to address all complaints promptly, usually within 72 hours. The complaint will be documented, investigated and a follow up phone call or written communication outlining our findings will be conducted.

If the Complaint is not resolved you may request in writing a formal hearing in which you can present your complaint. Your request must be in writing and presented within fifteen (15) days from our follow up call or written communication addressing your initial complaint. The hearing will be conducted within 30 days following written receipt of your request for a hearing.

The decision of GCRPC Executive staff shall be final and shall be communicated in writing to the complainant within five days from the conclusion of the hearing.

All complaints will be handled in a confidential and professional manner.

Contact Information

Phone: 361-578-8775
Fax: 361-580-3206

Victoria Transit - Operations
1908 N. Laurent, Suite 115

Victoria, Texas 77901

Victoria Transit - Administrative Offices
1908 N. Laurent, Suite 600
Victoria, Texas 77901
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  • Home
  • About GCRPC
    • General Assembly
    • Board of Directors
  • Departments & Programs
    • Aging & Community Services >
      • Area Agency on Aging
      • Aging and Disability Resource Center
      • Area Infomation Center
      • Ombudsman Program
    • Regional Services >
      • 911 Communications >
        • 911 Addressing
        • Maps
      • Criminal Justice
      • Economic Development >
        • Texas Community Development Block Grant (TxCDBG)
      • Environmental Resources
      • Homeland Security
    • Public Transportation Services >
      • Fixed Route Services
      • Para Transit Services
      • Americans with Disabilities Act
      • Choose My Ride
      • Fares
  • Careers
  • Contact Us
  • Member's HOME (New)
  • Board of Directors